Improve service delivery with eleven ITIL® processes, codeless configuration, flexible portals, and powerful dashboards. Easy administration, extensibility, quick upgrades, inclusive licensing, and a vibrant user community accelerates time to value, while reducing total cost of ownership.
Deliver exceptional IT service and support
Complete IT Service Desk
Integrated processes on common platform and shared Configuration Management Database (CMDB).
Comprehensive ITIL Processes
Leverage the eleven most commonly used ITIL® processes, all verified.
Incident and Request Management
Submit and fulfill requests, report issues, check status, and remediate incidents.
Simplify the configuration and experience of one of the most strategic ITSM processes.
Centrally manage Configuration Items, and visualize relationships.
IT Asset Management
Track and manage the life cycle of supported hardware and software assets.
Discovery and Dependency Mapping
Full visibility and automated CMDB updates for more effective IT operations.
Enhance employee experiences for service requests or reporting and checking incident status.